C3H+Closed+Problem+Reports

There are four different pages related to IT Services Problems and Changes:
 * C3H IT Services Change Requests: open and actively worked IT Services changes requested
 * C3H IT Services Change Requests, Closed: service changes which are completed or closed for other reasons
 * C3H IT Services Problem Reports: service problems noted and actively worked
 * C3H IT Services Problem Reports, Closed (this page) : services problems that are completed or closed for other reasons

Closed Problems: STATUS: found a service, No-ip.com & dyndns.com, each allows registration of a server name (c3hnas1.myftp.org) and they provide a program to run on a PC (Windows or Linux), but needs to be on a PC running all the time. Installed on NSLU2 for testing.. || 2007-12-2x || CLOSED: No problems noted from anyone after Intrex test test e-mail ID setup to work on it. Feedback from TJD: this last time ONLY the ITServ@c3huu.org had a problem! Hmmm, will keep an eye on this, but since we and TJD don't care about the ITServ e-mail flow, closing this one. MS || 2008-01-10 ||
 * __Problem Request #__ || __Summary of Change Request__ || __Closed by__ || __Assigned to__ || __Date Opened__ || __Status__ || __Date Closed__ ||
 * PR20080316-1 || Logos administrative ID not owned by staff or ITS, no one could add a new Logos user || Erich L || Mark S || 2008-03-16 || Completed revised administrator user setup for Logos. Now have 3 admin IDs, default ID is no longer an admin ID || 2008-03-23 ||
 * PR20071205-1 || AsstDRE PC CA Internetsuite license expired and is popping up annoying information to Brian. || Mark S || Mark S || 2007-12-05 || Purchased 3 CA license renewals on 2007-11-10, installed one on the Program Manager PC that Tifani H uses. Gave another license to Brian. || 2007-12-2x ||  ||
 * PR20070916-1 || NSLU2 stopped working as secure link after reboot. || Mark S || Mark S || 2007-09-16 || Took the NSLU2 to be looked at. It appears that running the entire device from a flash drive is not meant to work for long, adding an external disk. Removed, as it was only a sniffer, now have Mirra to provide similar storage function. || 2007-11-2x ||  ||
 * PR20070307-1 || The IP address assigned to the Linksys router is changing as often as once every 10 minutes. This wreaks havoc with attempts to serve files from C3H. || Mark S || Mark S || 2007-03-07 || UPDATE: installed Mirra server using Mirra.com, eliminating serving of files from C3H servers directly.
 * PR20070211-1 || Retrospect backup running on Sunday brings Dell 3100 XP system to a crawl. || Mark S || Mark S || 2007-02-10 || WORKING: dialed back the priority on the Retrospect program, but better fix is to have automated backups occur at an hour not likely to impact the user of the PC. Backup process (mainly doing the checkpoint) takes approx 3 hours. Not the only problem on this PC, may need diagnosis from commercial support team. || 2007-02-23 ||
 * PR20070108-1 || e-mail problem through TJD sent to xxx@c3huu.org addresses || Brian C || Mark S || 2007-01-07 || UPDATE: other problems have arisen with Intrex mail, changing to another service.
 * PR20070123-1 || Dell 3100 XP system VERY SLOW operation. || Brian C || Mark S || 2007-01-23 || CLOSED: Suggested Brian unmount any Windows mounted filesystems. He found the Logos mount from the Finance PC was the culprit. || 2007-02-12 ||
 * PR20070117-1 || 1.) Marion's computer did a chkdsk when I started it. I couldn't record all the errors. Some were "Phase 1: ... orphan... 6027" and "orphan... 6028" and "Phase 2: ... index entry error... Layout.css...$I30...File 5821." I couldn't read fast enough to catch any Phase 3 errors. 2.) Next, trying to start Firefox didn't work well. The CA firewall blocked it, saying "Access Denied." 3.) I had to use Internet Explorer to get to this wikispace. When I clicked 'edit this page' I could not use the mouse to click into the editing. The page was all faint and grey. I had to tab and use the arrow keys to get into these cells to edit them. Even while editing, clicking takes me out of the cell to I don't know where. FYI, this is one hour of problem discovery and documentation. || Brian C || Mark S || 2007-01-21 || CLOSED: Network problem on this Optiplex, new Gbit ethernet card ordered as other attempts to restore network function didn't work. Installed new network card and all seems well. || 2007-01-25 ||
 * PR20070112-1 || The Gateway computer gives an "Incorrect Password" error when trying to connect to \\public at login. I enter the correct password and \\public connects. || Brian C || Mark S || 2007-01-11 || CLOSED: new Kuro-Box NAS and rework of Samba setup. The public disk needs to be remapped using the correct userid/password pair. There is also a performance problem with the NAS, I have removed it to diagnose the problem. I will rsync the contents with a second NAS so that no data will be lost. In the future, I'll bring the second NAS to C3H and leave whichever is working better. || 2007-01-14 ||
 * PR20070111-1 || MSWord files take 15 seconds to save to the 'public' server every autosave. This freezes the computer those 15 seconds. || BrianC || MarkS || 2007-01-11 || CLOSED: Recommend that the public server be used to share files, move them to your working disk, then share when complete, not to actively work on them. 1sec delay might be understandable, but 15seconds is unacceptably long! I'll check it out. Installed Kuro-Box with updated Samba (Windows file sharing) code. || 2007-01-21 ||
 * PR20070103-1 || Logos wouldn't run the Year End "Create New Groups for the New Year" routine and is sending 9-25 duplicates of emails. || Brian C || Brian C || 2006-01-03 || CLOSED: I think it's fixed. I talked to Logos about the subject problems. || 2007-01-04 ||
 * PR20070117-2 || Starting Logos gave the error message "MS Visual FoxPro: The resource file is not valid. Overwrite it with a new empty one?" Neither answer, "no" or "yes", avoided the "not a FoxPro.exe file" error message. Added note: After saving the above edits I can open edit again and now click into the cells. FYI, this is one hour of problem discovery and documentation. || Brian C || Mark S || 2007-01-21 || DUPLICATE: Separating out Logos problem, related to PR20070103-1 || 2007-01-21 ||
 * PR20061222-1 || Program Manager PC network access down || MSmith || MSmith || 2006-12-23 || CLOSED: MS worked with Susan over the phone, resolved to swap out ethernet card and new ethernet cable and retest weekend of 29Dec CLOSED: Ethernet cable had internittent faults, replaced cable. Tested by starting backup program to Kuro-Box NAS. Also cleaned out spider webs, dust, dirt from inside which could block air from CPU fan. || 2006-12-31 ||
 * PR20061211-1 || Logos II does not launch on XP workstations correctly since install of July2006 update CD || Brian C || MSmith || 2006-12-20 || WORK UNDERWAY: Brian recreated the problem for Mark and Gayle on several C3H PCs. Problem opened by Brian with LBE, but they told him that it was customer problem. We must recreate and document better as LBE charges us $30 for each problem opened! NOTE: CR20061211-1 Brian found that new Optiplex w/o full Office Suite does not have this problem! || 2006-03-05 ||